GoPatooh Adventure & Safaris respects your privacy. This Privacy Policy explains the personal information that may be collected when you visit our website, enquire about a Kenya safari, request a quotation, communicate with our team or arrange travel services. It also explains how information may be used, when it may be shared and how you can exercise your rights.
This policy should be read alongside our Terms and Conditions, Cancellation and Refund Policy and Cookie Policy.
1. Who is responsible for your information?
For the website and travel services described here, the business identified as GoPatooh Adventure & Safaris is the point of contact for enquiries about personal data. Some travel suppliers may separately decide how they use data needed to deliver a confirmed service and may act as independent data controllers under the laws that apply to them.
Questions about this notice, requests concerning your information and privacy complaints can be submitted to info@gopatoohsafaris.com or through our Contact Us page. Our business contact details are also available in the website footer.
2. Information we may collect
Information you provide directly
- Contact details: your name, email address, phone number, country of residence and preferred communication method.
- Safari preferences: destinations, travel dates, duration, number of adults and children, age bands, accommodation preferences, activities, travel style and budget guidance if you choose to provide it.
- Booking details: traveller names, logistical requirements, flight arrival or departure details and other information reasonably needed to make or administer confirmed reservations.
- Identification and travel documents: nationality, passport information or other documentation only when necessary for a particular reservation, permit or supplier requirement and requested through an appropriate channel.
- Correspondence: emails, enquiry messages, quotation requests, feedback, service complaints and other communications with us.
- Special requirements: accessibility, dietary or health-related information that you voluntarily provide to help us evaluate whether an arrangement can be made. Please avoid including sensitive information in an initial public enquiry unless it is genuinely necessary.
Information generated through website use
Depending on the website features and technologies enabled at the time of your visit, technical records may include an internet protocol address, browser and device information, pages requested, date and time of access, security logs and consent preferences. Cookies and similar technologies are explained separately in the Cookie Policy.
3. Why we use personal information
- To receive, understand and respond to safari enquiries and requests for information.
- To prepare itineraries, quotations and travel options suited to the details you provide.
- To communicate about availability, changes, supplier arrangements and travel preparation.
- To arrange and administer confirmed accommodation, transport, guiding, park visits and other requested services.
- To maintain relevant booking, invoice, receipt and correspondence records and address customer support requests.
- To maintain website security, prevent abusive submissions, investigate misuse and troubleshoot technical problems.
- To meet lawful accounting, tax, regulatory, recordkeeping or dispute resolution obligations.
- To send promotional messages only where an appropriate lawful basis exists, including any consent required for that communication, and to respect unsubscribe or objection requests.
4. Legal grounds for processing
Depending on the circumstances and the applicable Kenyan data protection requirements, we may process information to respond to steps requested before a contract, fulfil a booking agreement, comply with a legal obligation, pursue a legitimate interest that does not override your rights, or act on valid consent where required. The ground used will depend on the information and the purpose. You may ask us to explain the basis relevant to your enquiry.
Where consent is the appropriate basis, it must be freely given and you may withdraw it through the methods provided. Withdrawal does not automatically undo processing already carried out lawfully or remove information we must retain for another lawful reason.
5. Sharing information with travel and technical partners
To arrange a trip, relevant details may be provided to accommodation providers, safari guides, transport companies, airlines, park or conservancy operators, excursion providers, authorised service agents and other suppliers involved in the itinerary. We aim to share information reasonably necessary for the service concerned rather than your full enquiry history.
We may also use providers of website hosting, email delivery, customer management, technical support or secure document storage, where configured. Those providers should process information only for authorised purposes and subject to applicable safeguards. We may disclose information if required by law or to respond to legitimate legal or security processes.
Links to third-party booking platforms, websites, social networks and maps may lead to services operating under their own privacy notices. Please review those notices before providing information to those services.
6. International transfers
Some travellers or suppliers may be outside Kenya, and some technology services may process information in another country. Where a cross-border transfer is necessary, we will assess the applicable legal requirements and the appropriate safeguards or lawful transfer conditions. Please contact us if you need further information about transfers relating to your reservation.
7. Children and family bookings
A parent, guardian or other authorised adult should normally submit enquiries and booking information relating to children. We request children's details only where relevant to pricing rules supplied by accommodation providers, age restrictions, permits, safety or arrangements within a proposed family itinerary. Do not send copies of children's documents through a general enquiry form unless specifically requested by an authorised team member and a suitable channel has been provided.
8. How long information is kept
We do not apply a single retention period to every record. Enquiries, booking confirmations, invoices, accounting information, customer correspondence and security logs may have different retention needs. Information should be kept only for as long as reasonably necessary for the original purpose, lawful recordkeeping, customer support, dispute management or another valid legal basis, and then securely removed, anonymised or archived as applicable.
You may request information about the retention criteria for a particular type of personal record. A deletion request may not require immediate removal of data that must lawfully be retained.
9. Information security
We aim to use reasonable administrative and technical safeguards appropriate to the information and risks involved, including access controls, responsible staff handling and secure systems where available. No internet transmission or storage service can be guaranteed to be completely secure. Please avoid sending passwords, full card details or unnecessary identity documents in an ordinary website enquiry.
If you receive a suspicious request claiming to be from our company, verify it using the contact details on this website before sending personal information or making a payment.
10. Your privacy rights
Subject to the Data Protection Act, 2019 and applicable conditions or exceptions, you may have rights to be informed about processing, access your information, request correction, object to certain processing, request erasure, seek data portability or exercise other rights provided by law.
To make a request, email info@gopatoohsafaris.com with enough information for us to locate your record. We may need to verify your identity before disclosing information. We will consider requests under the applicable legal rules and explain any lawful limitations that apply.
If you believe your rights have not been respected, you may contact the Office of the Data Protection Commissioner in Kenya.
11. Marketing preferences
Submitting a safari enquiry does not automatically mean that you have agreed to unrelated advertising. Where optional marketing is offered, your choice should be recorded in a suitable way. You may ask to stop promotional email or messaging through the unsubscribe method provided or by contacting our team. We may still send communications needed to respond to your existing request or administer a booking.
12. Changes to this policy
Our services, technology and legal responsibilities may change. We may revise this notice when necessary and publish the updated wording on this page. Material changes affecting information already collected will be handled in accordance with applicable law. Please review this page periodically.
13. Contact us
For questions about this Privacy Policy, an individual data request or a concern about the way your information is handled, contact info@gopatoohsafaris.com or use our Contact Us page.